1. Introduction
These Terms and Conditions constitute a binding agreement between Bex platform and any business or commercial organisation registered as a merchant on the platform, and govern the merchant’s use of the services provided by the platform. A Merchant’s registration on Bex Platform or use of any of its services shall constitute their express and final acceptance of these Terms and Conditions, and an acknowledgement of their commitment to comply with all provisions herein; such acceptance shall take effect from the date of registration or the commencement of use of the Platform, whichever is earlier. Should the merchant not agree to these Terms and Conditions, they must refrain from registering on the platform or using any of its services.
2. Definitions
For the purposes of these Terms and Conditions, the following words and phrases shall have the meanings set out opposite each, unless the context otherwise requires: Bix Platform: an online platform that enables merchants to connect with the courier companies listed on it, and allows them to manage shipping orders and benefit from the associated services. Merchant: Any company, organisation or commercial entity that registers with Bex Platform to utilise the shipping and delivery services provided through the Platform. Account: The Merchant’s online account on Bex Platform, which contains their commercial, operational and financial data, as well as any other data relating to their use of the Platform. Shipment or Parcel: The products, goods or materials that the Merchant requests to be shipped or delivered via one of the shipping companies available on the platform. Shipping Company: Any company or entity listed on the Beeks platform that provides transport, shipping or parcel delivery services in accordance with the services it offers. Service: Any action, activity, feature or function provided by the Beeks Platform, including but not limited to: account creation, placing shipping orders, tracking shipments, and managing certain related services. End Customer: The person or entity benefiting from the service of receiving or delivering the products or goods shipped by the Merchant via the Platform. Applicable Regulations: All regulations, rules, directives and policies in force in the Kingdom of Saudi Arabia. Cash on Delivery (COD): A service whereby the cost of the shipment is collected from the end customer upon delivery, provided this service is available and activated for the merchant.
3. How Bex Platform Works
Bex Platform acts as a technical intermediary connecting the merchant with the courier companies listed on the platform. Bex Platform does not carry out shipping or delivery operations itself, unless expressly stated otherwise. The shipping and delivery service is carried out by the courier company selected by the merchant, in accordance with that company’s approved policies and procedures. Shipping options, delivery times, service levels and charges vary depending on the courier company selected, the nature of the consignment and its destination.
4. Terms and Conditions of Participation
The merchant must be legally licensed to carry out their commercial activities in the Kingdom of Saudi Arabia, and their legal documents must remain valid for the duration of their use of the platform. The merchant undertakes to provide the Beeks platform with all documents, records and data required for the acceptance of their registration or for them to continue to benefit from the platform’s services. The merchant undertakes to obtain any additional permits, approvals or documents required by the regulations or the competent authorities, and to submit them to the platform upon request. The Merchant acknowledges the accuracy of all data and information provided by them, and assumes full responsibility for any data that is incorrect, out of date or misleading. Bex Platform is entitled to suspend the account, restrict certain services or terminate it in the event that the Merchant breaches these Terms and Conditions or any regulatory or operational requirements deemed necessary by the Platform.
5. Merchant’s Obligations
The merchant acknowledges and undertakes the following: to comply with all applicable laws, regulations and instructions in the Kingdom of Saudi Arabia; to use the Bix platform’s services for lawful purposes only, and not to use them for any activity that contravenes the law, public decency or the rights of third parties. Not to ship or request the shipment of any prohibited, restricted or irregular materials, products or goods. To enter shipping details accurately, including sender and recipient details, address, contact numbers, a description of the consignment, and any other information required by the platform or the shipping company. Prepare and pack shipments appropriately before handing them over to the courier company, in accordance with the nature of the product and the shipping requirements. Do not upload, send or upload any files or data that are harmful, corrupted, contain viruses or any material that may compromise the security of the platform or its systems. Cooperate fully with Bex platform in any review, investigation, complaint or dispute relating to shipments, account usage or financial obligations. Notify Bex platform immediately upon becoming aware of any unauthorised use of your account or any breach, loss or misuse of your login details. Do not use the platform in a manner that causes harm to the platform, shipping companies or other users, or that affects operational security.
6. Shipping and Delivery Policy
6.1 Selection of a Shipping CarrierIt
is the Merchant’s responsibility to select a suitable shipping carrier from amongst those listed and available via Beks platform. The Merchant acknowledges that the shipping and delivery service is carried out by the selected shipping carrier, and that the role of the Beks platform is limited to acting as a technical and organisational intermediary between the parties. The Merchant is responsible for the accuracy and correctness of all shipping information entered via the platform
6.2 Shipping Procedures
The Merchant must prepare the consignment correctly before handing it over to the shipping company, in accordance with the nature of the consignment and the details entered on the platform. The courier company is entitled to refuse to accept the consignment, suspend it or reassess it if there is a discrepancy in the details or a breach of the terms, regulations or shipping requirements. In the event of any delay, disruption or issue with the delivery process, the merchant is obliged to cooperate with the Beeks platform to resolve the matter.
6.3 Tracking Shipments
Both the merchant and the end customer can track the status of a shipment using its tracking number or assigned reference number. The tracking information displayed on the platform is based on data provided by the courier company and may be delayed or subject to change depending on updates from the courier company.
6.4 Returns and Exchanges
Returns and exchanges are subject to the merchant’s policy as communicated to their customers, unless there is a specific policy associated with the delivery service itself. The merchant is responsible for clearly explaining the returns and exchanges policy to their customers before the sale is finalised or the goods are dispatched.
6.5 Failure to Deliver
The merchant is liable for failure to deliver if the cause is attributable to: an error or omission in the address, incorrect contact details, non-receipt by the end customer, or any reason arising from information or instructions provided by the merchant. The merchant may be charged any additional fees or costs arising from a redelivery attempt, a return, or any other operational processing relating to the shipment.
7. Invoicing and Calculation of Charges
Shipping charges are calculated based on the rates displayed on the Beeks platform at the time the shipment is created, depending on the chosen carrier and the type of service requested. The method of calculating charges varies from one carrier to another and may depend on several criteria, including but not limited to: weight, dimensions, distance, type of shipment, delivery destination, or any other operational criteria adopted by the carrier. The merchant acknowledges that Bex platform does not standardise the pricing mechanism across all shipping companies, and that each shipping company has its own policies and calculation methods. The price displayed when creating the consignment is based on the data entered by the merchant and may be adjusted if, following receipt or inspection of the consignment, it transpires that there is a discrepancy in the data, classification or charges applied by the shipping company. The freight forwarder is entitled to re-assess the consignment in terms of weight, dimensions, classification or any other factors affecting pricing; its assessment shall form the basis for the final invoice unless proven otherwise. In the event of financial discrepancies between the data entered and the actual data approved by the shipping company, the Beeks platform is entitled to: amend the invoice; charge the merchant for the cost differences; deduct the differences from the merchant’s wallet, from the merchant’s receivables or from cash-on-delivery payments; or issue an additional invoice for the amounts due. The merchant is obliged to settle any financial discrepancies or additional charges within the period specified by the platform. The merchant is entitled to dispute any financial discrepancies within the period specified by the platform from the date of notification, in accordance with the platform’s approved procedures.
8. Subscription and Service
FeesBix Platform services are not free of charge, and the Platform is entitled to charge subscription fees, operating fees or additional fees depending on the type of service, package or usage model. All fees are calculated in Saudi riyals, unless expressly stated otherwise. The Merchant undertakes to pay all fees and amounts due to Bex Platform by the specified deadlines and using the payment methods approved by the Platform. Bex Platform is entitled to amend its fees, packages or financial policies from time to time, provided that the Merchant is notified of such amendments a reasonable period before they take effect, as determined by the Platform. The Merchant’s continued use of the Platform following the entry into force of any amendment shall constitute implied and final acceptance of that amendment. Bex Platform is entitled to impose additional fees on certain services, operations or operational processes, provided that this is clearly stated on the Platform or in the relevant financial policy.
9. Cash on Delivery (COD) and Financial ObligationsIf
the cash on delivery service is available to the merchant, it shall be subject to the financial and operational policies and procedures adopted by the Beeks platform and the courier company. The Beeks platform shall be entitled to deduct any amounts due to it from the merchant’s receivables, balance or cash on delivery payments before transferring the net amount to the merchant. Pix is under no obligation to transfer any amounts to the merchant until such time as it has verified that they are due and, where necessary, has actually collected them. The merchant is obliged to settle any amounts due, differences or additional charges within the specified period, and Pix is entitled to suspend the account or certain services in the event of late payment.
10. Data and its useData
relating to shipments and end customers is used to the extent necessary to carry out shipping and delivery services and to manage the associated operations. The merchant agrees that the Bix platform may process data relating to shipments and share it with shipping companies or service providers to the extent necessary to carry out the service. The Merchant undertakes to enter only accurate and lawful data, and warrants that it has the legal right to use the data it provides to the Platform for the purpose of performing the service. Each party undertakes, within the scope of its role, to comply with the relevant data protection and privacy regulations.
11. Liability and its Limits
The role of Bex platform is limited to providing the technical and organisational link between the merchant and the courier companies. Bex platform shall not be liable for the execution of shipping operations, or for the actual collection, delivery or handover, unless expressly stated otherwise. The Pex Platform shall not be liable for any delay, loss, damage, failure to deliver, or any other damages or issues arising from the shipping company’s performance of the service, from incorrect information provided by the merchant, or from the actions of the end customer. The Beeks platform shall not be liable for any indirect or consequential losses, or for any loss of profits or business opportunities that may arise from the use of the platform or the shipping services. In all circumstances, should the Beeks platform be found liable for a specific claim, the maximum extent of such liability shall not exceed the amount of fees charged by the platform for the service in question.
12. Intellectual Property
All rights relating to Bex Platform, including the trade name, trade marks, logos, software, content, designs, systems and databases, are the exclusive property of Bex Platform or its licensors. A Merchant’s subscription to or use of the Platform does not confer any ownership rights in any of Bex Platform’s intellectual property rights. The Merchant undertakes not to copy, modify, reproduce or exploit any part of the Platform, its content or its trademarks, except to the extent permitted by law and in a manner consistent with the purpose of the subscription. In the event of termination of the subscription or cessation of use of the Platform, the Merchant undertakes to cease any unauthorised use of any element of the intellectual property of Bex Platform.
13. Account suspension or termination of membership
Bex platform is entitled to suspend a merchant’s account, restrict certain services, or terminate their subscription in any of the following circumstances: breach of these Terms and Conditions; provision of incorrect or misleading information; late payment of dues; misuse of the platform; or where there is a regulatory, security or operational reason justifying such action. The merchant is entitled to cease using the platform or request the cancellation of their subscription in accordance with the procedures adopted by the platform, without prejudice to any outstanding amounts or obligations on their part. In the event of termination of the subscription for any reason, the Beeks platform is entitled to claim any amounts due to it, or to set off or deduct such amounts from any sums or balances owed to the merchant by the platform, in accordance with these Terms and Conditions.
14. Governing Law and Dispute Resolution
These Terms and Conditions shall be governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia. The parties shall endeavour to resolve any dispute arising out of the use of the Platform or the application of these Terms and Conditions amicably in the first instance within a reasonable period of time. In the event that an amicable resolution cannot be reached, the competent courts of the Kingdom of Saudi Arabia shall have exclusive jurisdiction to hear the dispute.
15. General Provisions
The Bix Platform reserves the right to amend these Terms and Conditions from time to time; any such amendment shall take effect from the date of its publication, the date on which the Merchant is notified of it, or the date specified for its entry into force. If any provision of these Terms and Conditions is found to be invalid or unenforceable, this shall not affect the validity and enforceability of the remaining provisions. These Terms and Conditions constitute the entire agreement between Bex Platform and the Merchant in relation to the use of the Platform, and supersede any prior understandings or correspondence to the extent covered herein. Arabic is the authorised language for the interpretation of these Terms and Conditions; where a translation exists, the Arabic text shall prevail.Text of consent within the platform: I confirm that I have read and agreed to the Terms and Conditions of membership on the Beeks platform, and I undertake to comply with their provisions.